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Lodging Cancellation / Refund Policy; If the decision to cancel a lodging booking is made by:

• GTI a full refund will be given to the customer.
• The Event Host, the customer will be charged a fee not to exceed 10% and the remaining balance will be refunded.
• The Customer, prior to 24 hours of scheduled arrival, they will be charged a fee not to exceed 10% and the remaining balance will be refunded.
• The Customer, within 24 hours of scheduled arrival, they will be charged for a full nights and the remaining balance will be refunded.

For product order cancellations that have not shipped there will be a 10% service fee.

For product order cancellations that have already shipped there will be a 75% refund after product has been returned in its original condition.

Training Course Cancellation / Refund Policy; If the decision to cancel a Training Course is made by:

• GTI a full refund will be given to the customer.
• The Customer, prior to 24 hours of scheduled delivery, they will be charged a fee not to exceed 25% and the remaining balance will be refunded.
• The Customer, within 24 hours of scheduled delivery, they will be charged a fee not to exceed 50% and the remaining balance will be refunded.

For most cancellation situations GTI is willing to extend a credit for the full purchase amount towards other products or future lodging / training bookings.